Shipping and Return Policy
BASIC TRAINING STORE
Shipping and Return Policy
Please be advised Airmen Portraits are taken and processed by the end of the Airman's 4th week of training.
Please allow 3 to 4 business days after the date the order was placed for processing on all custom items.
Once the Airman's image has been received and processing is complete the following shipping methods are available: UPS Next Day Air, UPS 2nd Day, UPS 3-Day Select, and UPS GROUND.
Consider all these factors when choosing your shipping method.
If for any reason there has been a delay with processing your order, one of our customer service representatives will contact you. Our normal office hours are Monday - Friday (9am - 4pm CST) *Excluding Holidays and Weekends
Please Note: We will ship to hotels, motels, and resort locations. Please allow enough days for in-house processing and shipping when choosing one of these methods. Not all locations accept guest packages, please contact the place you will be staying prior to ordering. Our company will not be responsible for any late packages or additional shipping fees due to the location not accepting guest packages.
We use the following carriers to deliver our orders:
All orders will ship via the UPS method (IE: Ground, Next Day, etc.) designated by the customer. UPS does not deliver to PO Boxes, APO's or FPO's. Correspondingly, UPS will ship to Hawaii, Alaska, Guam, and so on. You may contact our customer service department via e-mail at firstname.lastname@example.org.
Inclement Weather Advisory
Deliveries may occasionally be delayed due to inclement weather. Please check directly with the delivery carrier (UPS) for your order if your package has been delayed. Basic Training Store is not responsible for unexpected delays caused by inclement weather or delivery carrier service interruptions.
If you desire to return any items or find that your merchandise is defective for any reason please contact us for a Return Merchandise Authorization (RMA) and we will replace the item.
Please note, returns EXCLUDE personalized items; these purchases are NON-REFUNDABLE. Any items returned for refunds or exchanges must be received within 30 days from date of receipt of the item.
In some cases, we may require that the defective item be returned to us. We suggest you ship returned items insured with delivery confirmation as we cannot be responsible for lost shipments. Items returned are at the customer's expense. Claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise. Our company reserves the right to refuse the return or to charge a restocking fee not less than 25%. All returned or exchanged items must be in new condition, in their original box, and must include all packing material, any blank warranty cards, manuals, and all accessories. Failure to follow any of these guide lines will result in the customer not receiving a refund. Our company is not responsible for any consequential or incidental damages resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only.
No Return/Exchange on the following:
Special orders and personalized merchandise with photos, names, etc. (ie. canvases, greeting cards, banners, key chains and so on)
A tracking number is provided by the shipping carrier, and we will update your order with the tracking information. Online updates normally generate with 24-48 hours of shipment.
The rate charged for the shipping of your order is based on the weight of your products and your location. Before the final checkout page you will be shown what the cost of shipping will be and you will have a chance to not place your order if you decide not to.
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.